We offer a 30-day return window for unused items in their original packaging. Visit our Returns Portal to initiate a return.
Can I exchange an item?
Absolutely! If your item is unused and in its original packaging, you can exchange it within 30 days of purchase.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.
Do I have to pay for return shipping?
If you're returning an item for a refund, you'll be responsible for the return shipping cost—unless the return is due to a warranty issue or an error on our part (like sending the wrong item or a product defect). We’ll always make it right if something goes wrong on our end.
How do I request a return?
We want you to love your Good Bare product—but if it’s not a good fit, we’ve got a simple return process. To start a return, please fill out our Return Request Form within 30 days of receiving your order. The item must be:
Good Bare products are built to last—and we stand behind them. Our stainless steel parts are covered by a 10-year warranty, and our soft goods (like silicone lids and pods) come with a 1-year warranty, starting from your date of purchase.
If something goes wrong due to a defect in materials or workmanship, we’ll make it right. Just reach out with a photo and your order info—we’re here to help.
What’s not covered under the warranty?
Our warranty covers defects in materials and workmanship—but it doesn’t cover everything. Here’s what’s not included:
Damage from drops, accidents, or misuse
Normal wear and tear (like scuffs, scratches, or color fading)
Stains, dents, or small tears from everyday use
Cosmetic issues that don’t affect function
We also can’t cover items that have been modified or used outside their intended purpose.
Still unsure if your issue qualifies? Just send us a photo and a quick note—we’ll take a look and let you know.
How do I submit a warranty claim?
If you believe your Good Bare product has a defect covered under our warranty, we're here to help. Just fill out our Warranty Claim Form with the following:
A brief description of the issue
A clear photo of the product and the problem
Your order number or proof of purchase
Once we receive your claim, we’ll review it within 3–5 business days and let you know the next steps. In most cases, we’ll replace the part that’s not working—no need to send the whole product back.
Parents want to know if they can use their existing bags—this reduces friction to buy.
Is it really easy for kids to open?
Top concern for parents with young kids—independence and no school call-backs are big selling points.
How do I submit a warranty claim?
If you believe your Good Bare product has a defect covered under our warranty, we're here to help. Just fill out our Warranty Claim Form with the following:
A brief description of the issue
A clear photo of the product and the problem
Your order number or proof of purchase
Once we receive your claim, we’ll review it within 3–5 business days and let you know the next steps. In most cases, we’ll replace the part that’s not working—no need to send the whole product back.
We use 18/8 (304) food-grade stainless steel and LFGB-certified silicone. Both are approved for food contact under FDA and EU safety standards, and are free from BPA, phthalates, and other harmful chemicals.
All products are tested by certified third-party labs, and we also conduct internal quality checks to ensure you're getting something that's safe, durable, and made to last.
Are your lunch boxes dishwasher safe?
Yes! All Good Bare lunch boxes are top-rack dishwasher safe for easy cleaning.
Can I use them in the microwave?
No, our stainless steel products are not microwave-safe. For reheating, we recommend transferring food to a microwave-safe container.
Do the containers leak?
Our lunch boxes are designed to be leak-resistant for most foods. However, we recommend using additional sealing containers for liquids like soups or dressings.
Yes. All Good Bare products are tested by certified third-party labs and meet FDA, CPSIA, and CPSC safety standards. We make sure everything we create is safe for food contact and kid-friendly—no shortcuts, no guesswork.
What makes Good Bare eco-friendly?
We prioritize sustainability by using durable, reusable materials that reduce single-use plastic waste. Our packaging is also recyclable and minimalistic.
How does Good Bare give back?
A portion of every sale supports environmental initiatives focused on reducing plastic pollution and promoting sustainable practices.
